Support

AT100 Toshiba Tablet upgrade from Android V3.0 to V3.1 now available

Toshiba Australia understands that some customers have been experiencing sleep/resume issues with their AT100 Toshiba Tablet V3.0.

This has been caused by an industry-wide software issue and Toshiba has been working closely with its software partner to develop a solution.

Customers who own an AT100 Toshiba Tablet and have been experiencing issues, can now upgrade their Android platform from V3.0 to V3.1 in one of the following ways:

1. Upgrade via Toshiba Mobilecare
• Customers can bring their AT100 series Tablet to any of Toshiba’s Mobilecare service centres by booking a standard warranty repair free of charge

• Toshiba has one mobile care centre nationally. See below for the specific location

• If customers are unable to get to a Toshiba Mobilecare service centre in person, please call our Support Centre on 13 30 70.

• Customers need to book the service online where they will receive a service reference number. Go to: www.toshibamobilecare.co.nz

• Service is estimated to take 3-5 business days for metro deliveries and 5-7 days for regional deliveries.

* Disclaimer - by upgrading you agree to all the terms and conditions (including these terms and any third party terms and conditions) referred to in the upgrade & service process.
This upgrade will impact on your data and settings. You MUST backup all your data and settings if you wish to retain these. Toshiba accepts no responsibility for any loss of data.

IMPORTANT ADVICE:
• The upgrade to Android V3.1 will return the operating system to an out of the box state with current user data and settings removed. All customers MUST back-up their data to an external storage device such as a USB or SD card before the Tablet is sent to the Mobilecare service centre

• Customers will need to reinstall their data when the Tablet is returned

• Toshiba will not retain data from individual Tablets

• Applications purchased through the Android Marketplace should be able to be reinstalled when you log back into your Personal User details in the Marketplace


2. Over the Air (OTA) upgrade
• Toshiba is working with its software partner to make an Over the Air upgrade available as soon as possible

• This is expected to be available around the 6th October 2011

• Customers will be alerted to the upgrade* via the Toshiba Service Station (TSS) app on their Tablet as soon as it is available (*requires TSS registration)

Customers can contact Toshiba Support on 0800 445 439 for further information or go to www.mytoshiba.co.nz/support.

* Disclaimer - the OTA upgrade will require a large download from the internet (up to 500Mb). You must ensure that your internet connection is capable of this size download. Toshiba will not be liable for any Internet Service Provider charges for the file download.
By upgrading you agree to all the terms and conditions (including these terms and any third party terms and conditions) referred to in the OTA upgrade process that will be announced at the time of release.

Toshiba Mobilecare locations

Toshiba Mobilecare Service Centre
Level 1, Building 2, Central Park, 666 Great South Road
Penrose, AUCKLAND


Release Notes:
These are the improvements included in the 3.1 update
• [Bug Fix]System is not rarely resumed from suspend.
• [Updated] Exchange System synchronisation improvements.
• Plus the standard updates as mentioned here http://developer.android.com/sdk/android-3.1-highlights.html#UserFeatures