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Sony Battery Pack Voluntary Replacement Program Information

Updated June 19, 2007

REMINDER: REPLACE YOUR SONY BATTERY PACK TODAY.

Introduction

On September 28, 2006 Sony Corporation announced a global replacement program for certain battery packs that are used in portable computers. After the announcement by Sony Corporation, Toshiba began participation in Sony's global battery pack replacement program and is offering Toshiba customers free replacement of certain battery packs identified by Sony.

Recently, certain instances occurred where Sony battery packs installed in Toshiba portable computers caught fire. Based on our investigation with Sony, we concluded that the situation was caused by the Sony Battery Pack. The original Sony Battery Pack had not been replaced as recommended by Sony and Toshiba. We put importance on the fact that the incidents that occurred involved unreplaced Sony Battery Packs, despite of our ongoing replacement program. We will continue to make every effort to accelerate the replacement of the subject Sony Battery Packs in our computers.

We strongly recommend that customers participate in the Sony Battery Pack replacement program as soon as possible.

The subject Sony Battery Packs will be replaced free of charge. This offer extends only to replacement of the subject Sony Battery Packs, and does not include replacement of any Toshiba computer.

Safety tips for the customers whose battery packs are identified as the subject Sony battery packs:

Consult the 'Instruction Manual for Safety and Comfort' and comply with its instructions.

Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer. Removal of the battery pack until the replacement arrives is advised. Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adaptor power cord.

However, if you do use the battery pack before it is replaced:

• Avoid using the subject Sony Battery Pack with AC adaptor power cord.
• Use your Toshiba portable computer within the recommended temperature range.
• Do not use your Toshiba portable computer on any surface or thing that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
• When recharging your Toshiba portable computer, do not leave the computer unattended.

Toshiba models affected include:

• Satellite A50, R10
• Tecra A2, A3X, M3, M4, M5 and S3
• Portege M300, M400, M500
• Qosmio G30, F30

If your model is listed above please click here for instructions on how to determine whether you have a battery pack which is eligible for free replacement.