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New Battery Pack Voluntary Replacement Program Information

July 19, 2007

THIS VOLUNTARY REPLACEMENT PROGRAM IS NOT RELATED TO THE SONY BATTERY PACK VOLUNTARY REPLACEMENT PROGRAM WHICH HAS BEEN IN PLACE FROM SEPTEMBER 29, 2006. PLEASE READ THIS INFORMATION CAREFULLY EVEN THOUGH YOU HAVE ALREADY PARTICIPATED IN THE SEPTEMBER 29 PROGRAM.

For information regarding the September 29, 2006 announcement, please see the Bulletin Sony Battery Pack Voluntary Replacement Program Information.

Introduction

Over a relatively short period, certain instances occurred where certain battery packs installed in Toshiba portable computers caught fire. Based on our investigation with Sony Corporation, supplier of the subject batteries, it was concluded that certain battery cells manufactured in a specific manufacturing lot could be affected by a certain issue that could potentially lead to a safety issue. According to investigation of the battery supplier, this replacement program is limited to the manufacturing lot of the battery cells covered by this notice. Toshiba decided to launch a new replacement program for the battery packs identified by the battery supplier as containing the battery cells manufactured in the specific manufacturing lot.

Customers whose Toshiba portable computers contain the subject battery packs are eligible for receiving a replacement battery packs free of charge.

We strongly recommend that customers participate in this New battery pack replacement program as soon as possible.The subject battery packs will be replaced free of charge. This offer extends only to replacement of the subject battery packs, and does not include replacement of any Toshiba computer.

Safety tips for the customers whose battery packs are identified as the subject Battery Packs:

Consult the "Instruction Manual for Safety and Comfort" and comply with its instructions.
Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer. Removal of the battery pack until the replacement arrives is advised. Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adaptor power cord.

However, if you do use the battery pack before it is replaced:

• Avoid using the subject battery pack with AC adaptor power cord.
• Use your Toshiba portable computer within the recommended temperature range.
• Do not use your Toshiba portable computer on any surface or thing that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
• When recharging your Toshiba portable computer, do not leave the computer unattended.

Subject Battery Packs in Toshiba Portable Computers

The subject battery packs identified by the battery supplier were included in certain of the following Toshiba portable computer models. Only some - not all - of the battery packs used in these models are subject to this new battery pack replacement program:

Model Name Model Number
Tecra A6 PTA61A
Tecra A7 PTA71A
Satellite A100 PSAA2A, PSAA8A
Satellite M100 PSMA0A
Satellite Pro A100 PSAA3A

Battery packs included with other models of Toshiba portable computers are not subject to this program, and are not eligible for replacement under this program.

Stop Here If You Do Not Have a Matching Computer

If your computer is not among the models listed above, then please ignore the remainder of this document and any other material regarding this New Battery Pack Voluntary Replacement Program.
If you have a matching computer, the remainder of this document will explain how to positively determine whether you actually have the subject battery pack which is eligible for free replacement.

Battery Pack identification

If you own one or more of the Toshiba computer models above, then please determine whether the subject battery packs are actually installed in your computer. By far the easiest and most accurate way to make this determination is with Toshiba's Battery Check utility software. The BatteryCheck utility software will identify whether the subject battery pack is installed in a Toshiba portable computer. If a subject battery pack is identified, the utility software will launch your web browser and automatically fill in a form on the Toshiba Support website with computer and battery pack identification information. You will be asked to add your shipping information and submit the no-charge replacement order. The Battery Check utility software is very small, so it may be downloaded quickly. Click here to view the instructions and download the Battery Check utility software.

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