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Battery Pack Replacement Program for Satellite M40X

THIS VOLUNTARY REPLACEMENT PROGRAM IS NOT RELATED TO THE SONY BATTERY PACK VOLUNTARY REPLACEMENT PROGRAMS WHICH HAVE BEEN IN PLACE SINCE SEPTEMBER 29, 2006 AND JULY 19, 2007. PLEASE READ THIS INFORMATION CAREFULLY EVEN THOUGH YOU HAVE ALREADY CONFIRMED THAT YOUR COMPUTER IS NOT COVERED BY THE PREVIOUS PROGRAMS.

Introduction

We have determined that certain Sony battery packs installed in Toshiba portable computers have caused fires. Based on our investigation with Sony Corporation, we concluded that the battery cells in specific manufacturing lots could be affected and could result in a fire. We have elected to implement this battery pack replacement program which is limited to specific manufacturing lots of the battery cells. Following the battery supplier’s recommendation, we are launching a new battery pack replacement program for affected battery packs.
Customers whose Toshiba portable computers contain the subject battery packs are eligible to receive a replacement battery pack free of charge.

We strongly recommend that customers participate in this new battery pack replacement program as soon as possible.

The subject battery packs will be replaced free of charge. This offer extends only to replacement of the subject battery packs, and does not include replacement of any Toshiba computer.

You are requested to return the original battery pack to Toshiba (Australia) Pty Ltd in order to ensure proper disposal in accordance with applicable environmental and other laws and regulations. A return courier bag will be included with your replacement battery.

Safety Instructions for Removing the Battery Packs:

If your battery pack is identified as the subject battery pack,
Consult the “Instruction Manual for Safety and Comfort” and comply with its instructions.

Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer. Removal of the battery pack until the replacement arrives is advised. For your safety, before removing the affected battery pack, shut down your Toshiba portable computer, disconnect the power source from your Toshiba portable computer and disconnect the AC adaptor power cord.

If you use the battery pack before it is replaced:
- Avoid using the subject battery pack while the AC adaptor power cord is connected.
- Use your Toshiba portable computer within the recommended temperature range.
- Do not use your Toshiba portable computer on any surface or thing that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
- When recharging your Toshiba portable computer, do not leave the computer unattended.

Subject Battery Packs in Toshiba Portable Computers

The subject battery packs identified by the battery supplier were included in certain of the following Toshiba portable computer models. Only some - not all - of the battery packs used in these models are subject to this New battery pack replacement program:

Satellite M40X

Battery packs included with other models of Toshiba portable computers are not subject to this program, and are not eligible for replacement under this program.

Some – not all – of the option battery packs with the following part numbers are subject to this program:
PA3369U-1BRS, PA3399U-1BRS, PA3400U-1BRS, PA3421U-1BRS, PA3395U-1BRS, PA3383U-1BRS

Stop Here if You Do Not Have a Matching Computer

If your computer is not among the models listed above, and if you do not have one of the option battery packs listed above, then this battery pack replacement program does not apply to you. Please ignore the remainder of this document and any other material regarding this new battery pack replacement program.
If you have a matching computer or an option battery pack, the remainder of this document will explain how to positively determine whether you actually have the subject battery pack which is eligible for free replacement.

Battery Pack identification

If you own one or more of the Toshiba computer models above or the option battery pack above, then please determine whether the subject battery packs are actually installed in your computer. By far the easiest and most accurate way to make this determination is with Toshiba's BatteryCheck utility software. The BatteryCheck utility software will identify whether the subject battery pack is installed in a Toshiba portable computer. If a subject battery pack is identified, the utility software will launch your web browser and automatically fill in a form on the Toshiba Support website with computer and battery pack identification information. You will be asked to add your shipping information and submit the no-charge replacement order.

The BatteryCheck utility software is very small, so it may be downloaded quickly. Click the following link to download the BatteryCheck utility software, then run it and follow the simple on-screen instructions.
If you do not want to download and use the BatteryCheck utility software, you may wish to choose to follow the instructions in the Manual Battery Pack Identification document to visually determine whether you have a subject battery pack and to then obtain the Battery Model Name and Battery Serial Number. This manual method requires that you remove the battery pack from the computer and then visually match identification numbers on the battery pack's identification label with those listed in the Manual Battery Pack Identification document.

Note that this visual identification may produce an inaccurate result. It is possible that visual identification may indicate that the battery pack should be replaced, but the BatteryCheck utility software indicates that the battery pack does not need to be replaced. If the results of these two identification methods do not match, the utility software result (not the visual result) is accurate.

Use of the utility software is the preferred and recommended method to perform battery pack identification.

If you need help with the identification process you may call Australia 13 30 70 or New Zealand 0800 445 439.