FAQ

You may be able to fix this issue with your Vista® operating system by setting your computer back to an earlier restore point using your System Restore wizard.

System Restore using Windows Vista® and Windows 7®
For Windows 8.0 & 8.1 instructions click here.

1. Make sure that your computer is completely switched off.

Please note: When the computer is switched off you should only have the power indicator light and the battery light lit up on the front panel.

2. Press and hold the F8 key; at the same time turn the computer on.

3. Using the arrow keys on your keyboard, select the option Repair Your Computer and press the Enter key.

4. When prompted; select your keyboard layout as US and select Next.

5. Use the drop-down box to select your user account; enter your password and select Ok.

6. Using your mouse, click on the option System Restore.

7. When the System Restore window appears on the screen; select Next.

8. Tick the box that says Show restore points older than 5 days. You will now have a full list of the restore points available on your computer.

9. From the list, select a restore point that is before the date that you were having problems loading Windows®. Select Next.

10. When asked to confirm your restore point, select Next.

11. You will be asked one more time to confirm your restore point; select Finish.

12. On the warning screen Once started, System Restore may not be interrupted select Yes.

13. Your computer will now set back to an earlier restore point. This process normally takes approximately 5 -10 minutes.

14. You will be prompted to restart your computer. Select Restart.


Further Troubleshooting

I do not have Vista® on my computer or when I access my Advanced Boot Options the Repair your Computer option is not there.

You may also try setting your computer back to your Last Known Good Configuration.

1. Make sure that your computer is completely switched off.

Note: When the computer is switched off you should only have the power indicator light and the battery light lit up on the front panel.

2. Press and hold the F8 key; at the same turn the computer on.

3. Using the arrow keys on your keyboard, select the option Last Known Good Configuration (you most recent settings that worked) and press the Enter key.

4. Select Microsoft Windows XP Professional® as the operating system to start; press Enter.

5. Your computer will now restart.

Further Troubleshooting

I have tried using both of the above options and I still can not load Windows®.

If after performing the system restore, you can not load Windows® you may need to try an earlier restore point. If this is unsuccessful, you may need to consider performing a System Recovery. Instructions on how to run this are found here.

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