Ensure the disc type is supported by your player. For example, Blu-Ray discs will not work in standard DVD players.
Check the player supports the DVD or Blu-Ray disc region you are attempting to play. Australian players are programmed to use region 4 DVDs and region B Blu-Ray discs.
If you are attempting to play burnt discs, ensure the disc has been finalised. This process is performed by the program which was used to create the disc and can increase compatibility with players. However, you will no longer be able to modify the contents after finalizing a disc.
Ensure the disc is clean and free from scratches and marks. You may also try reading these discs on other players to verify the disk is not faulty.
For more information or instructions refer to the product owner’s manual. A soft copy can be obtained from here.
If you would like your TV to be assessed, visit our website here to find your nearest service centre.
Please note that charges will apply for any non-warrantable faults or if no fault is found.
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